Affinity Global leverage’s worldwide expertise to provide contact center solutions to the automotive industry.
Improve customer retention through:
- Post-sale surveys;
- Welcome calls to remind customer of lease/loan payment dates;
- Update financial information;
- End of lease selling opportunities;
Reduce cost of leasing through:
- End of lease options calls
- Self-serve web-solution for payment vacation
- Vehicle damage assessment web-servicing and repair referral service
Reduce asset risk through:
- Vehicle repossession service
- Debt collection and recovery services
- Skip trace services
Former Lotus Group CEO, Kim Ogaard-Neilsen currently sits on Affinity Global’s advisory Board. Mr. Ogaard-Neilsen brings a level of expertise to this industry group that gives Affinity Global automotive customers a distinct subject matter expert in this field.