Affinity Global leverage’s worldwide expertise to provide contact center solutions to the automotive industry.

Improve customer retention through:

  • Post-sale surveys;
  • Welcome calls to remind customer of lease/loan payment dates;
  • Update financial information;
  • End of lease selling opportunities;

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Reduce cost of leasing through:

  • End of lease options calls
  • Self-serve web-solution for payment vacation
  • Vehicle damage assessment web-servicing and repair referral service

Reduce asset risk through:

  • Vehicle repossession service
  • Debt collection and recovery services
  • Skip trace services

Former Lotus Group CEO, Kim Ogaard-Neilsen currently sits on Affinity Global’s advisory Board.  Mr. Ogaard-Neilsen brings a level of expertise to this industry group that gives Affinity Global automotive customers a distinct subject matter expert in this field.

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