Affinity Global offers multi-channel customer contact solutions specific to the insurance industry, providing value through:
- Expedited contact time
- Higher Customer Satisfaction scores
- Lower customer churn
Our agents are skilled at providing support at every phase of interaction with your customers. Our initial and ongoing training programs combined with a COPC certified focus on Quality ensures that your customers are interacting with an expert in your product knowledge and services.
In the highly competitive insurance market your customers have many options. Customer retention and end-user experience are our primary focus.
This focus is that the core of all our interactions with your customers. Whether the interaction with your customer is helping them with service base questions, filing a claim, educating them on your products and services, cross-selling or up selling and processing of applications. Your organization’s mission to your customers is ingrained in our culture providing a transparent experience from your organization.
Our commitment to first contact resolution and through meticulous transactional metrics for both real time or off-line insurers.
Your customers will receive the best possible care whether shopping for new services or requiring assistance through any stage of the claims process.