Business Process Outsourcing

Get overhead costs under control while taking productivity to new heights.

Running a successful business requires vision, innovation and an unwavering commitment to your customers. But with AFFINITY GLOBAL Business Process Outsourcing (BPO) solutions, it no longer requires costly investments in office space, personnel and equipment.

Our BPO services take the burden off your budget—all while taking the stress of ancillary functions off your internal staff. Leveraging more than 15 years of experience delivering BPO services, our experts can take complete ownership of the following processes:

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  • Email transmissions
  • Telephone operator services (411)
  • Social network management
  • Letters and fax
  • Call backs
  • Voicemail message processing
  • Internal escalation and resolution management
  • Exceptions
  • Payment processing, order and messenger services
  • Credit verifications
  • Inventory management
  • Enabling services
  • Filing documents
  • Database management
  • Online chats
  • Satisfaction surveys
  • Complaints and congratulations handling
  • Franchise and retail store support
  • Portability of services

The benefits of AFFINITY GLOBAL
Fortune 1000 companies across Canada and throughout North America have benefited from our expertise and our BPO solutions, and your organization can too. When you partner with us, you can expect to experience the following enhancements:

Substantial labor and overhead cost savings: Eliminate the need to invest in office space, hardware, software, furniture and a variety of office equipment. At the same time, break free from rising workers’ compensation costs, salary contributions, recruiting and training expenditures, and other personnel-related expenses.

Instant access to specific expertise: You know your core business inside and out. We know how to run it. We specialize in BPO services, and our proven methodologies can help you improve existing processes or implement new best practices right away, delivering immediate performance improvements.

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