Customer Care
Your customers mean everything to your business. Let them know it.
Customer churn costs companies thousands of dollars every year. Fortunately, retaining those customers doesn’t have to be expensive – and it doesn’t have to be complicated. Retaining existing customers can prove as much as seven-times more profitable than acquiring a new customer, and AFFINITY GLOBAL has the tools, resources and methodologies you need to make sure the customers you have today remain your customers tomorrow.
With more than 1750 workstations throughout the United States, Canada, Panama and the United Kingdom, we help our clients engage, retain and support their clients through the following channels:
- Voice
- Chat
- White Mail
- Social Media
When your customers reach out for support, they expect answers. But they also expect professionalism, empathy and an attention to detail. That’s why every AFFINITY GLOBALInternational Customer Care engagement follows the proven guidelines of the Customer Operations Performance Centre Inc. (COPC). COPC is one of the world’s leading advisors on creating high-performing customer operations, and their methodologies are proven to improve revenue, reduce expenses, and enhance customer satisfaction. We proudly embrace COPC guidelines and, through hands-on training and education programs, we ensure all of our agents are prepared to perform according to these rigid standards. Your customers wouldn’t settle for anything less, and neither do we.
We strive to deliver customer interactions that are positive and memorable, interactions that inspire winning results. Sometimes, those results include awards–for us!
For example, we recently received the Socialbakers Social Media award for our work with Movil, the mobile division of Cable&WirelessPanamá. Show your customers how much you care every time. To connect with our customer care solutions, contact us today.
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