Your technology is the backbone of your business. But who is backing it up?
You count on your technology to deliver for your customers. That’s why it’s so important to have a technical support partner you can count on by your side.
Whether you need support for one location or around the world, AFFINITY GLOBAL can deliver a customized technical support solution tailored to your specific needs.
Our solutions include:
Help desk (levels 1-3): Whether you are a small business or a large enterprise, we can deliver the answers, clarity and support your internal and external customers are counting on. And we can deliver it right away. From basic software and hardware support to complex, expert-level solutions, you can count on us. All calls are ticketed, logged and verified by senior-level representatives to ensure that all issues are addressed in a timely manner. We also offer time-and-performance guarantees to meet your specific service-level targets.
Remote server monitoring: Ensure the integrity of your servers 24/7, 365, with robust remote server monitoring solutions driven by the latest software. No matter if your network reaches across a hall or across the planet, we can help you keep track of everything happening on your server.
Technician scheduling and dispatch services: When help desk and remote monitoring aren’t enough, you need direct, face-to-face access to an expert. With our scheduling and dispatch services, we ensure the right technicians arrive at the right time, every time. We quickly and efficiently set up service calls and assign technicians based on workloads, priority and availability. We also provide GPS-based guidance to ensure that technicians arrive as quickly as possible.
Installation and Project Management Support: Our proven, professional and expertly-trained implementation experts and project managers can ensure your next project is successful. From design to development to launch, and beyond, we can make sure your deadlines are met and your expectations are exceeded. IVR Web Ticketing Solutions
Back up your technology with the best. To connect with our technical support solutions, contact us today.